LUIK, Jandy E.; ARITONANG, Agusly Irawan. ‘Not Too Hot, Not Too Cold, Just Right’: Empathetic Communication of Indonesian Big Brands through YouTube during the COVID-19 Pandemic. k@ta: A Biannual Publication on the Study of Language and Literature, [S. l.], v. 26, n. 00, p. 23–30, 2024. DOI: 10.9744/kata.26.00.23-30. Disponível em: https://kata.petra.ac.id/index.php/ing/article/view/19682. Acesso em: 14 may. 2025.